Terms and Conditions

Below is a list of general terms and conditions. When accepting a quote/estimate from Ian Leech Electrical Contractor Limited, you automatically agree to the following terms and conditions.

Quotes/Estimates

When we are asked to quote for electrical works, we always carry out an on-site survey before pricing the work. This helps reduce any added costs on the day of the work and gives the customer an accurate quote/estimate.

Quotes/estimates will describe how the work is to be carried out and what materials are included in the price. It is the customer’s responsibility to check the quote to see what is included. If something is missing or there is a query, the customer should contact us to confirm before accepting the quote.

If there are any changes to the installation then we must be notified prior to the installation day so the quote can be adjusted, and any additional materials aquired.

Quotes are normally valid for 14 days, after this period it would be reviewed due to fluctuations in the price of materials.

We are currently VAT registered, all quotes will include VAT at the appropriate rate.

PLEASE NOTE: The final invoice does not always match the quoted price. This is usually if the installation design has changed since the initial quote or faults have been found on the existing installation and need to be rectified ( see ‘existing electrical installation’ section)

Materials

We prefer to supply materials ourselves so that in the event of an issue with a product it can be easily returned. Supplied materials are also covered by our 2-year Trustmark backed warranty.

Customer-supplied materials are not covered by our warranty, and any return visits required to repair or replace the part will be chargeable.

All supplied materials remain the property of Ian Leech Electrical Contractor LTD until the invoice is paid in full.

Some materials are special order. These are not stock items or items frequently used by us. Any special order items will be noted on the quote. Once the quote is agreed, and the special order items have been ordered they will not usually be able to be cancelled. If the proposed installation is cancelled the special order items will still be supplied to the customer and payment will be required for the individual items.

Special order items include:

Tesla, Hypervolt and S&P Home EV chargers.

Myenergi battery storage systems.

All smart thermostats.

All cut to length cables

PEN-Fault consumer units

Installation Works

Whilst carrying out electrical works we endeavour to do this in the least disruptive way possible.

Drilling/chasing works

When carrying out works that damage the fabric of the building, we use professional power tools intended for the application. We are very experienced in these tasks and always take great care, but unfortunately, sometimes unintended damage can occur, such as cracks in brick or plasterwork etc. We can not guarantee that this won’t happen. We can do basic patching to repair this, but sometimes a professional will be required to put this right. This work is not covered in our estimate.

Carpet/flooring removal

Sometimes floor coverings need to be removed to get access to wiring under floor voids. We have experience in this and can remove these ourselves where possible but we cannot guarantee that it will go back down exactly the way they were. Sometimes it is advisable to have a professional floor layer replace these afterwards if you are concerned.

Protection of property/housekeeping

When work is taking place, we expect the area to be free to work in and uncluttered. Areas that are cluttered and hinder the installation will result in an increased amount of time on site and labour time may be added to the initial quote. We recommend that any valuable items be removed from this area. It is advised to remove pictures and mirrors from walls when we are drilling in the immediate vicinity as vibration may lead to damaged belongings.

If you are concerned about dust we would ask you to protect your property and belongings to a level you are happy with. We will use our own dust sheets also to protect the immediate work area.

We have hoovers and cleaning equipment to clean the work area to a basic level when complete. Food preparation areas should be further cleaned by the client to ensure there is no contamination of food.

Loft access

If work is required in a loft space we expect the area to be free from clutter and valuables to avoid the risk of damage as this is an area of decreased safety. Any cluttered lofts will result in an increased time on site.

Lofts must also be free from vermin and nests.

Power shut off

During most electrical installation work there will be periods where the power will need to be switched off to carry out works. We do not recommend ‘working from home’ or carrying out tasks at home if electricity is needed when works are carried out. If we are delayed from switching off power this may lead to an increase in time on site and added labour charges not on the original quote/estimate.

If there is any medical equipment or critical electrical appliances, please make us aware of this before work commences.
Occasionally, equipment may fail to switch back on, or have issues when power is restored after a long period(especially older equipment like appliances/security alarms) We will not be held responsible for any such issues.

We recommend the customer doesn’t open freezers while power is off for extended periods.

Existing electrical installation

It is always assumed that the existing electrical installation is free from any faults and meets the current requirements of BS7671 Wiring Regulations. On occasions where we believe there could be potential issues, we would ask for an electrical installation condition report to be carried out first.

If faults are found it may not always be safe to complete our installation work without rectifying other underlying issues first. If any issues are found that will have a significant impact on the cost we will notify the customer ASAP. The customer will then be given the option of whether to proceed with work. For example, it may be found that there is no protective bonding to the gas meter which is a requirement of BS7671. If the upgrade is not completed first, we cannot complete the installation.

If the client does not wish to proceed work will cease. The customer will then be invoiced for any time that has been spent on-site.

Customer works

We do not allow the customer to complete any of the electrical installation works. Any non-electrical works such as floor board removal or trenching can be completed but needs to be agreed beforehand.

Wi-Fi/Smartphone Apps

Wi-Fi and apps are now common for many smart home/EV charging electrical installations.

It is the customer’s responsibility to ensure that the Wi-Fi signal is sufficient to ensure the apps work reliably. When carrying out a survey for this type of work we will always make the customer aware if we believe there may be issues with connectivity. We can advise on how to best rectify this and offer a solution. Any return visits for issues which are deemed to be the result of poor Wi-Fi connectivity will be charged for.

If there are issues with connectivity during the installation, and extra time or materials to help improve the signal are needed, then there will be an added cost to the final invoice to reflect this.

We are not liable for any issues with the software of any smart home/EV charging products, this is the manufacturer’s responsibility and they should be contacted in the event of an issue. We can also not guarantee the longevity of the app and it’s compatibility with hardware and third-party services (Intelligent Octopus and Home Assistant for example).

When completing EV charging installations we will help setup the manufacturer app and give a demonstration of it’s features. For integration with other third-party apps the customer should consult with the app provider.

Site Health and Safety

Working at height

We will only work at a safe working height that our ladders and trestles will allow – usually up to 2 metres. Anything higher than this will need relevant access equipment i.e. tower scaffold. This would be discussed with the customer prior to commencing work.

We do not work on pitched roofs without appropriate scaffolding.

Pets and Children

Every effort will be made to keep the work area as safe as possible but we do ask that customers keep pets and children away at all times.

We recommend keeping pets locked in a separate room. We will not be held responsible for pets that escape while works are carried out.

Snow/ice/heavy rain

In the event of extreme weather conditions sometimes we will have to cancel work on the installation day if we believe traveling to, or working on site is a health and safety issue. If this is the case the customer will be notified ASAP and a new installation date arranged.

We always advise customers to arrange work in good time, i.e. EV charging installations to be booked at least two weeks before vehicle delivery.

Waste management

We hold a lower tier waste carrier license. This is for low grade waste of our own like cable off cuts etc, it does not include general construction waste.

General waste left over from any work will be bagged/boxed up and left in a convenient location for the client to dispose of in the necessary manner.

For larger renovation works, we may request a skip.

Certification

Upon completion of works, the relevant BS7671 electrical certification will be forwarded to the customer along with any other literature required. Certificates are sent digitally via email, although paper copies can be provided if requested (a small fee applies)

Any works that requires notification to Local Authority Building Control (LABC) such as new circuits and consumer units will be notified with 14 days of completion of works. A certificate will then be provided by our provider, Napit Certification, via email.

Under no circumstances do we certify work completed by other contractors or work completed on a DIY basis.

DNO Approval

For every EV charge point installation the local DNO (Distribution network operator) will be notified prior to installation. In the event of any issues with the proposed installation the DNO will contact the customer to carry out any checks or remedial works that are required. It’s the DNOs responsibility to ensure your supply is suitable for connection so any works required will b paid for by the DNO and not the customer.

We will also inform the DNO for any battery storage installations in accordance with the G98/G99 process.

Occasionally, where a G99 application is required, some DNOs will require a ‘connection fee’, which is not included within the initial quote/estimate unless stated.

Payment

Upon completion of work, an invoice will be sent to the client within 24 hours.

Payment can be made via Online banking/BACS (preferred), cheque or cash. There is no discount for cash payments unfortunately.

Our banking details can be found at the bottom of the invoice.

We can offer debit/credit card payments upon request (via PayPal) – unfortunately, this will be subject to a 2% transaction fee.

Payment is to be made in full, we do not offer monthly payments or credit facilities.

If paying by PayPal though, you may get offered a pay in 3, or pay later option if you are an existing PayPal account holder. This is not guaranteed and is dependant on your PayPal account.

Payments not made within 30 days will be subject to interest, and/or sold to our debt recovery partner.

Warranty

All non-consumable materials and labour are backed by our Trustmark 2 year warranty. Any parts or worksmanship found to be defective within 2 years will be replaced or repaired free of charge. Consumable items such as LED lamps/fuses etc are not covered by this warranty.

As members of NAPIT our work is also covered by the Napit work guarantee. This covers the customer for a period of 6 years for any work that is deemed not to comply with the building regulations. We the contractor are required to return and rectify any non-compliant work at our own expense within this period. In the event that trading has ceased by ourselves then NAPIT will elect another installer to carry out the works at no expense to the customer. Full info about the NAPIT work guarantee can be found here.

Complaints

If you wish to make a complaint please contact us via email at ian@ianleechelectrical.co.uk. We will then give you a copy of our complaints procedure.

GDPR

We only keep customer information in relation to the work we have undertaken. This includes customer contact details, invoices and certificates. If a customer wishes to request the data we have on record they should email us at; ian@ianleechelectrical.co.uk.